I am an Amazon Prime member. I have an Amazon Fire HD. I pay for Kindle Unlimited. I have an Amazon Echo.
I like the Amazon infrastructure.
Oh wait. What's that? Amazon Echo?
It may be the one that finally turns me off a system I really enjoyed.
I got my Echo back in December. Magical. Much more responsive to voice control than my Moto X Pure phone which uses the Google Now system.
Ok, the Echo's search and intuitive responses weren't quite as good as Google's - how could it be - but the way you could speak to it and have it respond was much better.
I got a kick out of showing guests how I could just casually say, "Alexa, what's the weather for tomorrow" without having to speak like a robot or shout, and it would respond immediately.
But mostly I used my Echo for music playbacks.
And it was never a problem until now.
It has developed a strange bug and, although it seems easily corrected, there seems to be no way to fix it, and - this is the frustrating part - apparently no way to make the people at Amazon understand what the issue is.
After seven emails to the help desk at the Echo app over the last week trying to explain the issue, I tried one more time. I got passed around to three reps this time. I especially enjoy the snark from the rep at 10:48 PT saying he didn't want to waste my "precious time."
Below is my last online chat with them. And, again, this is my eighth time trying to get help with this issue.
(Jeff Bezos, maybe take a break from the space shuttle stuff and take care of your main business?)
Your Chat Transcript from Amazon
1:54 AM (29 minutes ago)