Thursday, April 23, 2009

Too Saucy gets results

Ok, disregard my rant about Virgin America.

I got a very nice call today from a fellow there who helps run the call center. He read the post, went and pulled the tape of my unhappy interaction with one of their agents, and called me to apologize and say the way the agent handled it was not up their standards (and, just going by how nice the flight was, I totally believe that).

In fact, he said they may even use that call (with names bleeped out, of course) when training new operators as an example of what not to do.

And contrary to the "anonymous" commenter on that original post who theorized I was rude to the agent, he noted I was not, and said when they played it back to her she said, "I can't believe I acted like that."

Hey, we all have bad days at work, she may have got 5 nasty calls in a row before I got on, but mine was certainly not one of them.

Anyway, I just thought it was very decent of Virgin to actually take the time and respond to an unhappy customer.

It's a fairly new airline (I'm not quite sure what the connection is, but they are not actually the same Virgin Atlantic airline that has been around a while and people are probably more familiar with) and they definitely have the flying thing down right, so I'm glad to see they've got the customer response thing going too.

Cheers, Virgin America - you're officially back to being my Las Vegas airline (sorry Continental, you snooze, you lose and Virgin easily beats you for quality of flights).


jill g. said...

You know what it's nice to hear of a company doing good things because it is so RARE these days!

memphis red said...

I didn't even know there was a difference? They have the same logo!

rainbow 2 said...

Was the operator American or do they use Indian? Believe it or not and I know most people think the other way I actually sort of hope to get Indian when I have to call a credit card company or whoever because they are usually politer than the American operators who can be very rude.

Anonymous said...

I'm sure it's a decent flight but I believe Continental has better times via NY. Check the schedules again.

marcus said...

Are you sure they are not the same airline as Virgin? Where did you hear this?

freshbow said...

I've flown Virgin (to San Fran) it IS a really good airline. Even their little video about the safety rules is pretty funny and easy to take.

Anonymous said...

They are a separate airline from Virgin Atlantic. Pretty much the only thing in common is the name. And, "politer"? Really? that's not a word... come on people.

rainbow 2 said...

Ok Anonymous maybe my spelling isn't the best but the point was about the phone people. What's your problem?

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