I took a flight on "Virgin America" a few months ago and ended up gushing about it to friends, telling them it was one of the nicer flights I have had recently - and let's face it, flying isn't really fun any more - but, wow, I'm not so happy today; it's amazing how a lousy customer service experience can just totally sour you on a company.
When I looked at my info online last month, I saw there was some weird stuff going on with my "Elevate" account, as they call their frequent flyer program.
I had went round trip, JFK to Las Vegas, first class each way, and they credited me with 3150 points NY-LV, but only 555 LV-NY. Hmm.
So I sent two - count 'em, two - emails to their web address asking what the discrepancy was about.
Not even an auto bounceback email saying thanks for your email.
So Thursday (April 16, 2ish Eastern time) I finally call Virgin America and ask.
I get Sherry, who looks up my info (after asking for my account number, of course, after I had already punched it in - and why do they have you do that if it apparently doesn't even register?)
Then Sherry puts me on hold for 5 minutes.
Sherry finally comes back and informs me that the reason for the discrepancy is that I booked the NY-LV leg as first class, but the LV-NY leg was originally booked main cabin but later upgraded - so they only give me millage on the original booking. Even though I paid First Class fare!!!
So I calmly - and I swear calmly, I am incredibly pleasant to the phone people, because I know they don't make the company rules - but Jeeeeezus they can be annoying - I tell her the only reason for that was that there was NO first class seat available for that LV-NY leg when I made the reservations, but one opened up while I was in Sin City and I did the upgrade the night before from my LV hotel room.
And isn't that a good thing for them, and why am I not getting first class mileage because I paid for first class no matter what the original reservation was.
You know - normal, common sense stuff.
Sherry could have fucking cared less. She said, and I quote: "Oh that happens that you can't always get it the first time you reserve," and then HUNG UP ON ME without even saying "Sorry."
Fuck you, Sherry (Thurs, 4/16 2ish ET).
But most of all, fuck you Virgin America Airlines.
In the past, I have always gone "Continental Airlines" to LV. I was almost ready to switch and make Virgin America my airline.
Ain't happening now.
- ► 2010 (31)
- A Supreme Court suggestion
- I take my travel advice from Joe Biden
- Jersey housewives
- Dirty girls
- Another one bites the dust
- They've got the headline thing down to a science
- You know what grinds my gears
- Speaking of swine
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- Lifetime for Men
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- And they just awarded the Pulitzers yesterday!
- Preferably Stella
- Hey "Virgin America" - go eff yourself
- The whole Mars-Venus thing in a nutshell
- Why not
- Where's Captain Bunnypants?
- Procrastination 101
- Is this succinct enough?
- And the roller coaster starts again
- Strange news item of the day (I guess)
- Stay classy, Fox
- This is pretty cool
- Chatty and pee-ey
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