Thursday, January 11, 2007

I'm going to hell

Nothing's ever good enough for me – but, hey, at least I recognize the problem.

I just got off the phone with a very nice customer service/tech person from Verizon Wireless. I had been having some trouble syncing my contacts to my PC, which I've started doing since my phone died a few months ago and I had to email everyone I knew, get their contact info once more, enter it into the phone again, blah blah. Very annoying for all involved.

Anyway, usually these reps try to get you off the line as soon as possible. I dont know if they get penalized for talking to a customer too long, or somehow get paid on a per call handled basis, but they never seem to spend very long helping you.

But this one today must have been bored or lonely. She was being so helpful, I actually got annoyed.

She wouldn't stop talking. She kept showing me new stuff I could do with the sync program, and walking me through various steps. It got so I was rolling my eyes every time she said, “Why don't we do this?”

I'm no doubt going to hell.

And speaking of my contacts, there's one on the list I have NO CLUE who it is. Just a first name and a cell number, neither of which I recognize. And I don't remember entering it in the list. I might have to do the old *67 and see if I can figure out who answers.

1 comment:

jill g. said...

Are you crazy? I would love to get a customer serv rep who wanted to spend time telling me things!!

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