Wednesday, July 16, 2014

The not very bright, in fact, quite confused, unfriendly skies of United Airlines

Do the customer service reps at United Airlines even read the emails sent to them? And if they do, do they understand them?

When I have to contact companies, I write somewhat concisely and sensibly and politely, I really, really do. Apparently, United employs some folks who don't read sensibly.

Or maybe they do and just like to dick you around.

Long story short, back in May they offered 500 bonus miles in their MileagePlus frequent flyer program if you completed two out of four activities. When I did not get the bonus miles, I sent, what I thought, was a simple, polite inquiry. This is a verbatim email exchange with their reps.

(And, yes, I know this is not the worst thing United has done, but Jesus is it annoying when they don't seem to understand not particularly complicated sentences.).



Hi United,
 
I signed up for the 500 bonus miles offer of May 23 (awarded if used 2 of the options available). I completed an Opinion Miles Club Survey on 5/23 and made a purchase on bestbuy.com through Mileage Plus Shopping on 6/2, and both of these activities have posted to my account but the bonus miles have not. Can you help.
 
Thanks, 

---------------------
Hello,
 
We’re always glad to hear from MileagePlus® members like you. Thanks for writing.
 
The Miles out of your purchases is already posted on your account.Click on the “View Activity Since My Last Statement” link on the “My Account” page to view the flight(s).
 
In regard to your Miles for Opinion Club Survey you may do some follow ups on this telephone  number 1.866.360.9568
 
Don't hesitate to contact us again if there’s any other way we can help.
 
Regards,
 
Norman Amis
MileagePlus 

--------------------------------

Norman, thank you for the reply but I have to wonder if you guys actually read the initial note? As I said, the points for the purchase and opinion club survey were posted, it is the 500 bonus points I am missing.
Thank you,

-------------------------------

Hello,
 
Thanks for taking the time to write to us. We’re glad to hear from you.
 
Members normally earn a variety or different amount of bonus miles once you join and take a survey in the Opinion Miles Club. If you feel that the miles posted on your account is incorrect, please call 1-866-360-9568 for a representative to assist you.
 
Whenever possible, we try to accommodate our customers' requests and are sorry that we cannot do so in this instance since we don't handle posting of miles from our non-airline partners.  We value your business and look forward to serving you in the future.
 
Regards,
 
Marie Mercado
MileagePlus  

----------------------------------------------------- 


Marie, holy moly why is this so hard for you guys to understand? And this is why I wondered if you actually read the emails? It's not about an Opinion Miles survey. Let me try again and please try to read this time:  I got an email from Mileage Plus offering 500 BONUS miles if I completed 2 of 4 options, which included a Opinion Miles survey and a purchase made through Mileage Plus Shopping. I did that, I completed an Opinion Miles Club Survey and I made a purchase through Mileage Plus Shopping. Both of these activities have posted to my account but the bonus miles have not.
Do you folks know your own promotions? 
Again this is not particularly complicated - I got the miles for the survey, I got the miles for the purchase. I did not get the 500 Bonus Miles.
Thank you,


-------------------------------------

Are Norman and Marie being obnoxious on purpose? Do they not actually understand English? Did Marie just skim over Norman's response, saw something about the survey so plugged in answer C-12?  Was Marie giving Normal a hummer under his desk while he laughed at my emails?

Is it any wonder Virgin America wins Favorite Airline of the Year award every damn year lately?













Tuesday, April 22, 2014

It's hard to beat Central Park in Spring

Well, I guess the new Blur feature on the Google camera is cool?


Sunday, November 24, 2013

Walking Dead mystery

Why would you bother tucking your shirt in after the zombie apocalypse?

Tuesday, November 19, 2013

Loving the new Motorola

My Moto X downloaded the newest version of Android 4.4. Kit-Kat this afternoon, and that's a very nice update turnaround time for both Moto and Verizon Wireless.

Hopefully an already good phone is going to get even better.


Thursday, November 14, 2013

Great sunsets this time of year

Are they sure they have the right Kate?

Playboy announced Kate Moss is doing a nude photo shoot for their pages.










  And while she's certainly got a look, I'm guessing a Kate Upton nude photo shoot might sell a little better.

Wednesday, November 13, 2013

Yay technology

My smart phone history: 4 years ago, far left, the simply named DROID by Motorola, this is the phone widely accepted to be the one that put the Android platform on the map. Two years later the Droid Bionic, also by Motorola - faster, thinner with a bigger and better screen. Both still work great although not activated now, obviously, because of my new baby...the Motorola X, which blows them away in speed, screen, camera and weight. And it was just announced the X will be getting the new Android 4.4. Kit-Kat system in a few weeks. Even better, I was able to get it on that Verizon website glitch a few weeks ago which allowed me to upgrade to it at the subsidized price and still keep my unlimited data. Good times.

Wednesday, October 30, 2013

Sunday, October 20, 2013

And I still don't like it

Holy shit, how many times is Google going to tell me to check out the new way to find my Google products. I get it.

Monday, June 24, 2013

United Airlines, really? I mean, really?

I decided to take a well-deserved break to Las Vegas in July using my United Airlines miles. They charged me 100,000 miles AND $75 on top of it. Here's the thing: in May I did the same trip on Virgin America. They only charged 50,000 miles and NOTHING on top of it. And not for nothing, Virgin America First Class is MUCH better than United. Why are they so greedy? United is the airline that sometimes doesn't put toilet paper on board their flights. Friendly skies indeed.

They just don't give up

I like to check the spam box of my gmail once in a while just to see what's in there. Today there's a message from The Office of the Presidency of the United Nations, a message from Luis Santiago telling me I've won a BMW, from William Cheung offering me a "business proposal," and from Adriana alerting me to the fact that she's "feeling frisky today." Now obviously I will reply to Adriana, but the rest are just silly. Seriously, though, does anyone ever fall for these things? I suppose when email and the Internet were fairly new some of the more gullible out there might have been fooled by some of the more artful emails, before the word spam even meant anything except canned meat. But does anyone today really believe the emails from the deposed Foreign Minister of Nigeria saying he's spirited $40 million in gold bullion from the country and just needs your bank info so he can deposit it and split the money with you, because, you know, why wouldn't he? These scammers must make some money or they they wouldn't keep doing it, but who the hell is falling for them?

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